FAQ

Where can I buy this product?

You can purchase online today! 

SleeperHero is also available at these retail locations.


What inspired this story and doll?

The author's son, Jack, would make a nightly habit of coming in his parent's room telling tales of scary hippos and spooky monsters. While she loved his wild imagination, she wanted to find a way to help him — and other kids — feel empowered to stay in their room and learn how to know when it was an okay time to get out of bed. SleeperHero not only helps ward off little ones' nighttime fears, it has a cool color changing light on its chest that changes from red to green to teach your child when it is okay to get up. How do the colored lights magically change? Parents control the clock preferences based off of their child's unique sleep routine.


Where's the girl version?

We dream of making a female version of our book and doll (so much so that the story is written and the book is in progress) BUT we have to sell our current inventory first before we can pursue and produce. It will most likely be a couple years off. That said, there are so many little girls we know that love the SleeperHero doll just the way it currently is :) If timing should change, we will certainly keep you posted!


What's your Return Policy?

We allow 14 business days after receiving your package to qualify for a refund for returned items. Items may only be returned if they are in brand new condition. Please send us a message at sleeperhero@gmail.com to let us know why you are returning your item(s). Make sure to include your order number. When sending your return, include a note with your name, email, order # and reason for the return. Please save your tracking number when shipping your return to us so that you can track your return. We cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reasons. We will notify you of your refund via email once we have received and processed the returned item (processing time is 7-10 business days). Shipping charges are not refunded. Returns should be sent to: SleeperHero; 813 Arborrun Drive - Cincinnati, OHIO 45233


Lost my Instructions Sheet?

Click on the thumbnail image below for a PDF of the Instructions Sheet:


Do you have a Privacy Policy?

Sure do. Here it is:

This privacy notice discloses the privacy practices of www.sleeperhero.com.  This privacy notice applies solely to information collected by this web site.  

We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us at sleeperhero@gmail.com:

-      See what data we have about you, if any.
-      Change/correct any data we have about you.
-      Have us delete any data we have about you.
-      Express any concern you have about our use of your data.

We take precautions to protect your information. All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy

Children Under 13 Years of Age
In light of the concern over protecting children’s privacy online, we do not knowingly request, collect, or share personally identifiable information from users under the age of 13.

Revisions to this Policy
We reserve the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted on our website, and a user’s continued use of the service will signify agreement to such changes.

Registration or use of the service signifies your agreement to the Privacy Policy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at sleeperhero@gmail.com.